Everything You Need to Know About Conflict Management Level 3

Conflict Management Level 3

A Conflict Management Level 3 course is a qualification for trainers who want to train conflict management skills to security guards, door supervisors, or other customer-facing security roles. This course teaches learners how to manage conflict in the workplace.

But why do you need to have a Level 3 course? Because this course is a requirement for trainers who want to deliver SIA licence-linked qualifications in the private security industry. However, it is more than that. Be with me in this guide to learn more about the topic.

Why Conflict Management Level 3?

There are many reasons to attend the Level 3 Conflict Management course, unlike the Physical Intervention Level 3, which is for Individuals who work in the private security industry. You should opt for Conflict Management Level 3 course for the following reasons.

To Make Individuals Professional Trainers.

The Conflict Management Level 3 course aims to qualify individuals as trainers who can teach others to handle workplace violence. It’s valuable for training various workers like security personnel, door supervisors, and those who interact with colleagues and the public.

To Fulfil The SIA’s Security Requirements.

This Level 3 course aligns with the National Qualifications Framework and can be tailored to individual learning and business needs. It’s linked to the Security Industry Authority (SIA) requirements for the Security License to Practise.

To Equip Yourself With Vital Knowledge.

The course also corresponds to the fundamental skills and knowledge in the Managing Workplace Violence National Occupational Standards (ENTO). Completing this course ensures you meet industry standards and regulations for managing workplace conflicts and violence.

Who Should Go For Conflict Management Level 3?

The Conflict Management Level 3 course, known as the Level 3 Delivering Conflict Management Trainers Award, is a good fit for people who want to teach others in the following fields:

  • Customer Service Positions
  • Security Guards and Public Area Personnel
  • Door Supervisors
  • Bailiffs
  • Close Protection Personnel
  • Event and Entertainment Personnel

What You’ll Learn With Level 3 Course?

After finishing the Level 3 Conflict Management course, you will:

  • Recognise the things that affect how people react in conflicts.
  • Understand how to use communication to solve issues and make conflicts less likely.
  • Gain skills to communicate well and calm down others in tense situations.
  • Learn how to evaluate and lessen risks in conflict situations.
  • Grasp the basics of training for conflict management through scenarios.
  • Know the right steps to take after conflicts happen.
  • Be capable of delivering conflict management training using scenarios.
  • Have the ability to create plans and designs for conflict management training using scenarios.
  • Understand how to assess your own performance and make improvements.
    Conflict Management Level 3

What Are Level 3 Course Entry Requirements?

To enroll in the Level 3 Conflict Management course, you should meet the following requirements:

  1. Age: You need to be at least 18 years old.
  2. Core Skills: While there are no formal prerequisites for this training, it’s important that you possess reading and writing skills, as these are essential for completing the course successfully.
  3. Frontline Experience: If you are taking this course as part of your SIA Trainer Training, you should have a minimum of 3 years of frontline experience.
  4. Teaching Qualification: You should hold a Level 3 or 4 Teaching Qualification. Examples of these qualifications include:
  • Level 3 Award in Education and Training
  • Level 4 Certificate in Education and Training

Meeting these requirements will ensure you are well-prepared to participate in and benefit from the Level 3 Conflict Management course.

What Are Assessments For Level 3 Course?

The assessment methods for the Level 3 Conflict Management course include:

Multiple-Choice Examination

Learners will take a multiple-choice exam where they need to achieve a minimum score of 20 out of 30 to pass this portion of the assessment.

Portfolio of Evidence

You will compile a portfolio containing various forms of evidence that demonstrate your understanding and application of the course material.

Practical Assessment – Micro-Teaching Session

As part of the practical assessment, you will plan and deliver a micro-teaching session lasting 15 to 30 minutes. This session should cover a topic of your choice from the Conflict Management Course.


Integrating a role-play scenario into the session is important to showcase your practical skills in handling conflict situations. At this situation you need a professional training centre. In this case,  Stratford Training Centre helps you a lot.



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